Support Engineer

The Support Engineer is an important role at Growlink. Our Production, Installation and Client Success Teams work together to insure our clients are completely satisfied. The job includes responding to customer calls and emails regarding questions and/or issues with our platform integrating with their existing systems. Required skills include rudimentary knowledge of low-voltage wiring, basic plumbing and wireless networking. We will train thoroughly on our hardware and software products. Support Engineers must be mobile device and computer savvy for programming and training customers on how to use our platform. Position may involve minimal travel as well as office time for production support and technical support.

Responsibilities

Essential Duties and Responsibilities: • Respond to client calls and emails to troubleshoot Growlink hardware and software • Build relationships with client employees and contractors to provision our product • Work quickly, efficiently and accurately to assure a successful client • Troubleshooting issues as they arise • Professionalism in every activity • Proactively communicate information across all internal and external partners. • Update Growlink Systems (Hubspot, MS Teams, Knowledge Base) daily • Answer client support calls, emails and tickets quickly and thoroughly • Continuously work on any support backlogs in between inbound calls • Collaborate with Production, Install and Client Success teams as well as the development team, in order to continuously improve our product lines and processes

Physical Requirements

Requirements: • Proven experience remotely supporting software and hardware technologies • Track record of satisfied client engagements • Experience working with MS Teams, Hubspot, Ladder Drawings, and CAD Drawings. • Computer competency – MS Word, PowerPoint and Excel • Strong communication, social intelligence and interpersonal skills. Phone, Email, Text, Video. • Self motivated and driven • BA/BS degree or equivalent. Mechanical Engineering, Electrical Engineering, Agricultural Engineering are pluses • Travel 5-10%

Working Environment

Company Description: Growlink is a leading provider of data driven farm automation and networking systems for greenhouse and indoor vertical farming. Growlink builds tightly integrated hardware and software to power the future of farming. Agriculture technology, Agtech, is changing the way farmers work, using data, the Internet of Things, and Artificial Intelligence. Our mission is to make these innovations easier and more accessible to create a future with greater opportunity and sustainability. Growlink is focused on building an employee focused company that provides great products and services to our clients. You can visit us at growlink.com.

Experience

APPLICANTS SHOULD BE FAMILIAR WITH EITHER INDOOR AGRICULTURE/GREENHOUSES OR THE CANNABIS CULTIVATION INDUSTRY. They should be extremely organized, friendly with customers and motivated to work hard in a fast-paced environment. They must be willing to troubleshoot job site issues, problem solve on the fly, and remain calm under pressure. Our solutions are custom and every job has different challenges to overcome. They will be the public face of our company and must maintain a professional demeanor and have a great attitude. The Support Engineer portion of the job derives naturally from the Field Technician skill set and is an integral part of our Client Success team. We are fanatical about supporting our clients and all employees play a role in providing support.

Education

No description provided.

Growlink is a leading provider of data driven farm automation and networking systems for greenhouse and indoor vertical farming. Growlink builds tightly integrated hardware and software to power the future of farming. Agriculture technology, Agtech is changing the way farmers work, using data, the Internet of Things, and Artificial Intelligence, AI. Our mission is to make these innovations easier and more accessible to create a future with greater opportunity and sustainability. Growlink is focused on building an employee focused company that provides great products and services to our clients. You can visit us at growlink.com.




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