Program Manager - Retail Fulfillment Operations Business Process

Job description
We are looking for a Retail Fulfillment Program Manager operation to focus on business process re-engineering supporting Lume’s Retail Fulfillment Operations. You will handle all aspects of fulfillment programs and projects including timelines, budgets, resource allocation, scope and definition, deliverables, and implementation. This role will span across all aspects of Retail Fulfillment for Lume including ecommerce & multi-channel capabilities, payment services & processing, post order support, store supply replenishment, reverse logistics, and new product introductions (NPI).
The Qualifications
·Consistent record of leading strategic programs, combined with the ability to delivery multiple projects with amazing results on schedule.
·Broad supply chain management, e-commerce fulfillment, order to cash, ERP, reverse logistics, and data analytics.
·Relevant experience working with online and retail systems, data management, data architecture, payment, AML, and overall solution design.
·Understanding and/or experience with SAP, Carrier integration knowledge, Warehouse management systems, Distribution Center operations knowledge, and analytics technologies.
·Proficient knowledge of the systems implementation and software development life cycles.
·Proficient knowledge in process mapping and other process analysis techniques.
·Experience leading process improvement / continuous improvement initiatives using best of breed industrial engineering practices.
·Demonstrable ability to operate autonomously across multiple teams in a matrix organization.
·Superb communication and presentation skills.
·Excellent leadership skills that enhance project team effectiveness.
·Proven ability to lead teams with or without direct reports; natural leader and motivator, lead through influence.
·Relevant project management qualifications preferred such as PMP or other Agile methodology certifications.
Additional Qualifications:
You will have led medium to large size, cross-functional projects as well as identifying business process re-engineering opportunities. This role requires a deep understanding of fulfillment operations throughout the supply chain to handle complex initiatives supporting a wide range of initiatives. You will be responsible for leading cross-organizational teams to build and roll-out innovative technology and business process solutions that improves customer satisfaction, build customer loyalty, drives revenue and increases efficiencies.
You will work with senior management and global teams to define process and capability roadmaps, driving improvements of the organization, processes and use of systems and data for Lume's Retail Fulfillment Operations organization. This effort is directly linked to our retail channel(s) strategy and needs to be forward-looking.
This may include:
Lead change. Implement new ideas effectively within the Lume culture. Influence decisions and change management through collaboration, leadership and a customer- focused approach.
·Understanding future strategies and directions to anticipate needs.
·Building internal and external expertise driving best practice and innovation.
·Situation analysis and audit of current organization / process / data and systems.
·Gap analysis of as-is vs. to-be.
·Proposing and driving new solutions that may be implemented or addressing current processes.
·Develop metrics such as customer satisfaction, user acceptance, business impact etc.
·Use analytical skills to help rationalize and inspire change.
·Ability to understand and influence the technical solution and scalability concerns.
Success requires an individual to think strategically, connecting the dots of the bigger picture, as well as being comfortable in the details of the key deliverables. Set the highest standard in terms of overall experience of your business users and project teams. Should be self-motivated, able to work with minimal direction in a global, fast- paced, sometimes ambiguous environment. A consummate teammate capable of working with business teams to identify improvements and deliver capabilities that will exceed our customers’ expectations.
Education & Experience
Bachelor's degree required, MBA is desired

401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

program management: 5 years (Preferred)
Bachelor's (Required)

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