Patient Coordinator

Job description
The Patient Coordinator greets and assists visitors and customers in a friendly, attentive, and helpful manner. A PC is an outstanding customer service professional and The+source of education to assist customers with our products. Checking customers into the dispensary and collect all necessary information for state compliance to properly allow them to purchase products. Also, responsible for completing multiple transaction types, which include in-store, curbside, and home deliveries, while ensuring that the best experience possible is delivered to build positive customer relationships.
Responsibilities

Greets all customers in a warm, sincere, and helpful manner
Checks in existing and new customers, collecting all information to remain in compliance
Scanning IDs and documenting customer eligibility for purchasing product
Processing transactions on Point of Sale system (POS) for in-store, curbside, and home deliveries
Manages inbound phone inquiries and routes call accordingly
Ensure that the common areas are clean and stocked with necessary supplies
Create marketing/ads for inside the dispensary
Coordinates with the appropriate department personnel regarding any questions and issues
Provides administrative assistance as needed
Adheres to all State and local Cannabis and Recreational Department of Health and Cannabis laws
Participates in ongoing education and professional development as needed
Maintain a positive attitude that promotes teamwork
Performs other duties as assigned

Supervisory Responsibility
None
Work Environment
Retail Dispensary Store
Physical Demands

Must be able to lift as much as 50 pounds occasionally
Must be able to carry, bend, stand, file documents, lift, and push/pull as needed

Position Type/Expected Hours of Work
Must be able to work a flexible schedule, including nights and weekends
Required Qualifications

Must be 21 years of age.
High School Diploma or equivalent
Superior customer service skills and phone etiquette
Must be able to manage multiple projects, set priorities, and meet deadlines
Cash register (POS) experience
Experience frequently interacting with customers, fulfilling customer requests, and addressing customer issues, questions, or suggestions
Ability to handle high-stress situations and a busy atmosphere
Experience in a retail setting
Ability to stand on feet for the full shift
Helpful attitude, friendly demeanor, and Self-motivated
Highly professional and dependable
Excellent communication, customer service, and problem-solving skills
Strong organizational and time management skills
Strong computer, communication, and internet skills, including Microsoft Office suite

Preferred Qualifications
1 - 2 years of relevant experience preferred
Work Authorization/Security Clearance

There is no visa or H1-B sponsorship. Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements.
Successful completion of a thorough personal reference check and background check from the Nevada Division of Public and Behavioral Health. Note that any applicant with a violent felony or drug-related offense (Conclusion of sentence, probation, and/or incarceration within the past 10 years) is not eligible to become a dispensary agent.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
AAP/EEO Statement
The Source is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.




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