Patient Care Specialist

Our client is seeking to hire Patient Care Specialists who will engage in one-on-one interaction with patients from the time they enter the retail area all the way until they check out and exit the store. Our ideal candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Patient Care Specialists connect each unique customer with just the right product and method of consumption for their needs. They are a master of the menu and know exactly how to help anyone who walks through the dispensary’s doors. If you have a smile that can light up a room, as well as a bowl, we’re looking for you!


  • Assist patients in a customer -facing, intimate retail environment* Utilize product and consumption -method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs* Ensure sales floor is properly stocked and presence of the store is well maintained* Own responsibility for remaining up -to -date with product knowledge* Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction* Complete duties assigned during scheduled shift including: * Correct cash handling and discount application * Verification of proper paperwork, documentation, and ID for patients * Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system * Maintenance of hard copy files (when required) * Assist in verifying order deliveries for accuracy * Security measures and safety compliance * Maintain visitor log* Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints* Promote a work environment that is positive, communicative, patient -oriented, and compliant

Physical Requirements

  • Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance)* Be able to sit or stand for extended periods of time, as well as stooping, bending over, and/or crouching

Working Environment

  • While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing, and repetitive motions* Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing the trash, or other outdoor tasks.


  • 1+ year of customer service experience; preference for candidates with specialty, customer -facing retail experience* High school diploma, or equivalent* Consistent demonstration of excellent customer service skills* Previous experience with POS systems* Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge is a HUGE plus!* Ability to listen well and effectively communicate, both verbally and in writing, with various audiences* Ability to use standard office equipment, computer equipment, and software including word processing, database management, spreadsheet applications, and email* Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures* Must be 21 years or older* Must pass any and all required background checks.* Possess a valid driver’s license or state ID.* Must be and remain compliant with all legal or company regulations for working in the industry.


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About Green Thumb Industries

Calling all curious, collaborative, compassionate, boundary -pushing, trustworthy stewards:There’s a place for you.People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.

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