Metrc Support Specialist

Job description
The position is entirely remote - will work a 5 day on, 2 day off schedule that will mostly fall in normal business hours. Must have high speed, reliable internet at home and a reliable cell phone. New employees will be provided with the technical equipment required to perform the job, except for a phone.
The ideal candidate will have experience with (in order of importance):
Metrc

Inventory management with a cultivation and/or processing operation
Commercial seed-to-sale or POS software (Cultivera, BioTrack, MJ Freeway, Flowhub, Greenbits, etc)
Project Management software (Monday.com, JIRA, Basecamp, Asana, Trello, etc)
ERP software (SAP, Oracle, Sage, Microsoft Dynamics, Acumatica, etc)

Here are some other key skills and experience we are looking for in a candidate:

Microsoft Excel
Customer service
Software QA testing
Technical writing
Professional
Reliable

The initial responsibilities of this position will be:

Become a Cultivera Pro product expert
Lead new Metrc clients through their transition into Cultivera Pro
Conduct webinar training sessions
Account management with live clients
Provide industry-leading customer service to clients on support requests
Accurately document all activities and updates in project management software

If you are interested in this position, please submit a resume and a COVER LETTER detailing why you think you're the right person for the job. Submissions without cover letters are more likely to be rejected.
Experience:

Metrc: 1 year (Required)
Cultivera: 1 year (Preferred)
cannabis grow/processing operation: 1 year (Preferred)

Communication method(s) used:
Email
Phone
Job Duties:

Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies




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