Lead Budtender

Job description
The Lead Luminary – Key Holder is responsible for creating a world class customer experience for every customer. The role reports to the Store Manager works with store Luminaries (budtenders) in carrying out all retail operations in the store, including, but not limited to, register operations, customer service, store appearance and displays, and employee interactions, and by performing other functions as assigned.
The Responsibilities

Supervise activities of the provisioning center team in conjunction with the Store Manager and Assistant Store Manager
Deal with issues that arise from employees or customers (complaints, grievances etc.)
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Ensure high levels of customers satisfaction through excellent service
Ensure compliance with state regulations, policies and procedures
Maintain outstanding store condition and visual merchandising standards
Maintain compliance with security, inventory, and local and state regulations
Ensure the safety and satisfaction of both the patients and employees
Education staff on cannabis strains, edibles, concentrates, and consumption mechanisms
Maintain in-depth knowledge of products and strains industry-wide and in the store
Be a shining example of good behavior and high performance

The Qualifications

2+ years of experience in a retail environment
2+ years of cannabis related retail experience preferred
College degree preferred; High School diploma required
Proven successful experience as a retail leader
Excellent interpersonal communication skills
Accountability for self and others
Balanced and intuitive decision making
Practical and proactive thinking
Maintain organized workplace


401(k) Matching
Dental Insurance
Employee Discount
Flexible Spending Account
Health Insurance
Life Insurance
Paid Time Off
Parental Leave
Vision Insurance


Retail: 3 years (Required)
Management: 1 year (Preferred)
Customer Service: 3 years (Required)

High school or equivalent (Required)

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