L2 Support Engineer (Remote)

We are looking for an engineer with a “find a way or make a way” attitude who has a passion for ensuring products “just work” for customers. The mission of Support Engineering is to be the primary point of contact between Customer Happiness and the Product Engineering organization and to triage and resolve front-line technical issues. The ideal candidate will be someone with a keen sense of customer satisfaction. This individual should be able to troubleshoot and root cause issues reported by customers in the field and take appropriate action to either resolve the issues or gather enough information to help the team in getting those issues resolved.

We’re a hybrid stack

Our “NextGen” technology is written in .Net Core, NodeJS and React and lives on GKE/Google Cloud Platform.  Our “Legacy” platform is AngularJS (aka Angular 1) and ASP.NET. We’re looking for senior talent to contribute to our NextGen but who is also capable, when required, to roll up their sleeves and dive into legacy.

For additional information, please see our posting on our careers page at: https://www.growflow.com/careers

Responsibilities

Your Mission & Responsibilities:

Be a supporting member of the Engineering support team. Manage workload and help move the needle on getting customer issues resolved in a timely manner.

Be able to communicate effectively with both the customer support team as well as the development team.

Work with the lead support engineer to evaluate and prioritize field issues appropriately.

Take ownership of issues reported from the customer. Apply code and or data fixes where necessary to increase customer satisfaction with the product. 

Physical Requirements

No description provided.

Working Environment

Other Details.

We are a fully remote company and this position will be remote.

We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this).

We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks. 

We are offering an annual salary in the range of $70,000 - $90,000 USD.

Experience

See if you fit our requirements.

For this role, we are looking for someone with the following characteristics:

5+ years total engineering experience

2-3+ years support engineering experience and or 2-3+ years experience with engineering testing

Familiarity with ES6/NodeJS & ReactJS Or ASP.NET and AngularJS

Bonus: Experience working product engineering on front-end and/or back-end applications

Experience with SQL and GraphQL queries 

Ability to acutely focus on company objectives and mission at hand

Ability to pass a background check; have appropriate work authorization

Education

No description provided.

About GrowFlow

GrowFlow is a fast-growing compliance, supply chain management, and point-of-sales software company based out of Seattle, Washington. We serve a number of fast-growing cannabis jurisdictions and provide traceability solutions for all license types.




Apply for this position