IT Manager

Job description
LeafLink is seeking an IT Manager to join our New York team who is passionate about working with a team that is working to solve complex problems. As our IT Manager, you will be in a position to have a direct, lasting impact everywhere that technology powers our business. LeafLink is looking for a high performing individual who is a technical expert to be responsible for the day to day operations of LeafLink's systems.
LeafLink has an ever-growing IT footprint and we're searching for our first dedicated IT hire to come in and help us manage it. The role offers the opportunity to help set the direction, execution strategy, and IT future of our company, working on complex systems and physical equipment rollouts as well as creating numerous points of connectivity between our existing systems and workflows. It's a very exciting time to join our team!
Ideal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be personable, efficient, flexible, and communicative, possess a strong desire to implement change, growth, and maturity, and have a passion and love for what they do. This role comes with the opportunity to be a high performer within a department that's fast-paced, dynamic, and quickly growing in all areas.
What You'll Do:

Manage daily operations of the IT department in close partnership with the VP of Engineering and People Operations team
Act as a critical front-line resource and provide direct IT support to all LeafLink employees with the help of a third-party helpdesk provider
Maintain a consistent and collaborative relationship with LeafLink's external IT partners
Execute seamless onboarding for new hires to LeafLink's existing IT systems and hardware
Maintain and scale our existing networking infrastructure to support our growing office needs
Coordinate distribution of hardware to LeafLink employees in all offices
Automate manual tasks; create and improve small tools that help make team operations more efficient
Support critical business systems such as ERP, Sales and lead-gen, and conferencing / VoIP software and hardware
Resolve both hardware and software issues by fielding emails, diagnosing problems, and escalating to management as needed

Qualifications:

4+ years of experience in Information Technology
Expert knowledge of hardware technology, concepts, and connectivity
Strong knowledge of networking principles and how to apply them in a business setting
3+ years experience working within Enterprise Technology organizations
Ability to quickly and methodically resolve user issues in a time of crisis
Ability to use technical knowledge and specialized skills to support and improve tech solutions
Ability to work autonomously and manage large projects with minimal guidance
Ability to work under pressure and handle multiple problems simultaneously
Proven track record of practical, thoughtful problem solving
An active member of the open-source and New York tech community a plus
An interest in the cannabis industry and / or the LeafLink brand

Benefits:

Flexible PTO to give our employees a little extra R&R when they need it
Competitive compensation and 401k
Comprehensive health coverage (medical, dental, vision) plus flexible spending accounts (FSA)
A robust stock option plan to give our employees a direct stake in LeafLink's success
Generous referral bonuses because we believe no one can spot great talent better than our own team

LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here.




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