Implementation Strategist

Job description
We are looking to hire an Implementation Strategist to join our team headquartered in Bend, OR. We're looking for someone energetic, enthusiastic, and organized to implement dutchie's solutions at cannabis retailers across North America. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
We're a fast-paced startup in an exciting and emerging new industry. Not only will you strongly contribute to our culture and practices, but you'll help shape the Customer Success department itself.
What You Bring…

2+ years of SaaS onboarding or implementation experience
Excellent communication skills via phone, email and video conference
High energy and ambition; enthusiasm to give customers the white glove treatment
Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
Hyper-organized and strong multi-tasker who can easily manage numerous projects
Very strong attention to detail
Empathy and the ability to relate to a customer's point of view
Ability to solve problems quickly and pivot with ease
Positivity, patience, and professionalism
Quick learner, you can pick up new platforms and understand new industries quickly

What You'll Do…

Manage the onboarding and training of new dispensaries on the dutchie platform
Help make complex, technical concepts simple and digestible for dispensaries
Effectively communicate the benefits of dutchie's platform via phone, email and video demos
Shape future product development based on trends in conversations with customers
Get ahead of challenges through effectively navigating complex situations
Seek ways to improve the process of delivering successful e-commerce solutions to dispensaries

You'll Get…

Competitive Salary
Full Benefits - Medical, Dental, and Vision Insurance
Flexible vacation days, sick days, and work from home days
Technology (hardware, software, reading materials, etc..) allowance

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