Ecommerce/Customer Service Specialist

Advanced Nutrients is looking for an innovative and forward-looking ecommerce and warehouse specialist to join its new apparel division. This position offers the rare opportunity to participate in the inventory allocation strategy as well as execute and influence the ecommerce fulfillment process. The candidate will be in a unique position to set new limits in terms of their career advancement in the company. The ideal candidate will be a creative problem solver with a knack of balancing short-term constraints while building for the long-term growth of the apparel division. E-Commerce Customer Service and Warehouse Specialist Are you ready to put your customer service and warehouse experience to use in a fun, inspirational, and creative environment? Does the idea of working for an up and coming fashion line — founded by one of the world’s leading cannabis companies — sound like the exact job you’ve been waiting for? Then you could be our ideal candidate. This role is an ESSENTIAL part of the equation for our success. But don’t just skip to the apply button… Take a second to learn more.

Responsibilities

To Support Customer Service, You’ll…

Promptly and professionally respond to customers via phone, email and LIVE CHAT Assist customers with e-commerce experience, resolve complaints, and promote positive brand sentiment to retain customers. Provide both product and fit-related recommendations when necessary. Work with IT systems to update customer details, edit orders, process manual orders, and handle exchanges/refunds. Monitor all failed, out of stock, missing and/or unconfirmed orders daily, and perform service recovery protocols. Contact customers to help locate missing orders, and assist in creating replacement orders when necessary. Keep customers up-to-date on stock shortages and share replenishment ETAs, while always looking for opportunities to up-sell or cross-sell. Document, organize, and process customer exchange and returns paperwork. Attend product knowledge sessions and stay informed about online marketing emails and promotional activities. Help maintain accuracy of e-commerce store content

To Support Warehouse and Order Processing, You’ll…

Be responsible for order processing and pick ticketing on all web orders, ensuring shipments are on-time and accurate Master our database system, SageX3, our e-commerce portal, Shopify, and assist in weekly reporting summary and data roll-ups Reconcile product shipments against factory packing list, then alert ERP personnel and adjust inventory as needed Adjusting pricing and product discrepancies on the e-commerce portal when needed Receive goods from warehouse, and issue replacements/credits for damaged or defective merchandise Accurately input every order into the system, then reconcile discrepancies Utilize warehouse systems, including the RF scanner, User Interface, or handwritten log Organize physical inventory and provide recommendations for organizational improvement

Physical Requirements

No description provided.

Working Environment

No description provided.

Experience

Some Non-Negotiables

2 years of customer service experience (bonus points if you’ve worked in apparel) 1 year of e-commerce experience Working knowledge of Shopify website navigation Proficiency in MS Office Suite and Google Platforms A positive and professional attitude with respect for punctuality, and a curiosity to learn more about various technologies Incredible attention to detail and great administrative skills (must be able to type, conduct basic math, adopt a system-oriented mindset, and use proper grammar)

Bonus Points If You…

Have experience working in apparel Have experience with ERP systems Essential Physical Requirements: May require some pushing, pulling, bending, stooping, or kneeling and lifting up to 20lbs in warehouse environment May require use of voice activated headset

Education

No description provided.

About Advanced Nutrients

As global innovators and rainmakers in the cannabis space we are looking for unique and passionate individuals who will:

Set the standard. Be undeniably amazing.  Own the work. Elevate each other. Seek to understand. Speak with intent. Spark something. Question everything. See possibility. Drive change

Listed as one of MG Magazine's Top Cannabis Industry Employers 2021, we offer competitive wages with opportunity for growth.




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