The Express Specialist is vital to delivering excellent customer service by ensuring patient orders are fulfilled accurately and timely. The Dispensary Express Specialist is primarily responsible for completing online orders, phone orders, and other similar transactions. The Dispensary Express Specialist conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.
Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
Properly prepare, pack and sort patient orders for pick-up using correct materials in a timely manner
Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions,
Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
Operate cash register, computer-based POS system, and cash drawer
Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
All other job duties as assigned
EDUCATION & EXPERIENCE
High School diploma or General Education Development (GED) required
Associate or Bachelor’s degree in any field preferred
Minimum of 2 years’ experience with customer service in retail.
Excellent computer, mathematical, language and reasoning skills
Bilingual in Spanish preferred
Excellent multi-tasking skills over the phone and in-person
Occasionally requires local travel, as needed
Constantly perform desk-based computer tasks
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
Occasionally Twist/bend/stoop/squat, kneel/crawl
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Beyond/Hello is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability.