Customer Success Manager

We’re looking for a full time Customer Success Manager. The employee will be responsible for managing lease accounts and WillowPure units throughout the country and assisting with service and rentals as needed. This position will include hands on experience and training in all aspects of cannabis cultivation and in-depth learning about micro-organisms, contamination, and production best practices. We offer the opportunity to be a part of one of the most exciting companies in the field.

Responsibilities

Proactive account management of national lease partners:

Main point of contact for lease partners throughout the country

Lead initial account setup and client onboarding for WillowPure leases

Answer ongoing technical, testing and maintenance questions

Assist sales team in renewing lease clients to new term

Coordinate across Sales, Product, Shipping, and Science departments to support partners

Cross-selling of additional WillowPure products

Data entry and record keeping for lease clients

Work directly with management to assist in any and all aspects of company growth as required

Physical Requirements

No description provided.

Working Environment

Willow is a rapidly growing decontamination company, the emerging leader in our field and is known for the great service we provide. The WillowPure uses ozone to destroy microbial contaminants and keep consumers safe.

Experience

• Minimum of 3 years’ experience in client facing/account management role required • Cannabis experience strongly preferred • Availability to travel out of state, up to 50% of the time if necessary • Must be reliable, hardworking, organized and pay close attention to detail • Personal laptop and basic computing skills for data entry and record keeping • Valid Driver’s license

Education

No description provided.

About Willow Industries

Willow Industries is a rapidly growing cannabis microbial prevention and decontamination company based in Denver, Colorado that offers its employees hands on experience working directly with industry leaders all over the country. Willow has quickly become the emerging leader in the consumer safety and product quality field and is known for the great service we provide. Our microbial mitigation system, WillowPure, uses ozone to destroy microbial contaminants and keep consumers safe. We are an international company, operating in 21 states, Canada, and continuing to grow. We believe in safety, compliance, and understand state testing regulations through years of experience in the industry.




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