Customer Success Manager

We are looking for a customer-centric, results-oriented Customer Success Manager to support the sales, marketing and operation teams, providing the highest level of customer service to clients, agents and affiliates. From developing onboarding plans, facilitating special projects, maintaining order cadence, to serving as a quarterback for technical or support requests, our CSMs are the first point of contact for customers to address their packaging needs. You will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with our rapidly growing customer base.

Responsibilities

Partner with Account Executives/Managers to ensure smooth transition and customer on-boarding experience

Act as a trusted customer adviser by establishing and growing senior-level relationships and sharing best practices

Communicate order logistics in CRM

Monitor success of automated customer communications and assess with sales leadership on a quarterly basis

Liaise all meetings with Design and Account Management teams

Assist with ERP data entryMaintain customer satisfaction at all times

Monitor inventory levels related to specific customers

Identify upselling and cross-selling opportunities with AM team

Monitor and identify usage trends to uncover risks and support greater adoption rates

Partner with other cross-functional teams to translate business needs and product requirements into customer solutions

Effectively manage high volume of inbound customer requests, align them with internal resources and anticipate their business needs

Customer order management cycle on-time complete

Delivering order-to-cash collection and days receivables targets

Customer satisfaction and retention scores for department

Attaining department KPI’s and Key Results

Physical Requirements

No description provided.

Working Environment

No description provided.

Experience

BS in Sales, Accounting or Management preferred

At least 3 years applicable customer service or account management experience

Packaging or Cannabis experience a plus

ERP data entry experience is desired

Proficient Microsoft Office applications; experience with CRM software

Thrive in a fast based, team centric atmosphere

Strong verbal and written communications skills, with the ability to develop effective internal and external client relationships

Composure in the face of adversity

Strong attention to detail and organizational skills

Advanced G-Suite, Excel and PowerPoint experience, strongly preferred

Ability to work independently and collaboratively with a team

Education

No description provided.

About Calyx Containers

Calyx Containers exists to solve some of the largest problems facing the budding cannabis industry: packaging and inventory management. Rooted in the cannabis industry, our passion is transforming how people transport, brand, and consume the products they love. We’ve developed a suite of packaging products for flower, concentrates, joints, in addition to a modular tray system designed to standardize the transportation and reconciliation process. We’ve made it easier for industries requiring child-resistant packaging to be compliant in a unique and modern way.

At Calyx, we hold sustainability as a core value in all decision making processes. This is the foundation for our mission: to design, manufacture, and sell >1 billion non-fossil fuel based products. Working towards a closed loop system for 100% product reprocessing, with many products and patents pending, we’re delivering on our promise to improve the way that businesses are run in the legal cannabis industry, and beyond.




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