Customer Success Coordinator

THIS IS A REMOTE POSITION As a CSM Coordinator, you will support our Customer Success and Sales teams as they help brands in the cannabis industry hire. The Customer Success Coordinator will be a vital part of our Customer Success team, helping us optimize and document processes and procedures, as well as helping clients get set up with our tools. A key part of this role will be helping to optimize copy and job descriptions, as well as articles within our Knowledge Base.

Responsibilities

WHAT YOU WILL DO

-Support the Client Success Managers (CSM) in pre and post-sale activities for clients -Document process and procedural workflows -Manage Vangsts Knowledge Base for customers -Partner with CSM counterparts to align on tasks and deadlines for assigned accounts -Coordinate job campaign setup and optimize copy and SEO within job descriptions to help our clients hire quickly and effectively. -Monitor the health of your client's campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary. -Support Client Services teammates in day-to-day tasks and special ad hoc projects -Identify technical issues or blockers and communicate those issues to the Support/Product teams. -Recognize opportunities to upgrade Clients to our premium products and service

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Prolonged periods of sitting at a desk and working on a computer. -Must be able to lift 20 pounds at times. -Communicating with others to exchange information. -Repeating motions that may include the wrists, hands, and/or fingers. -Assessing the accuracy, neatness, and thoroughness of the work assigned.

Working Environment

BENEFITS & PERKS

-Competitive Base Salary & Commission -Unlimited Paid Time Off -Participation in company stock options -Company Sponsored Health, Dental, Vision, Long term disability insurance & Short term disability insurance -401(k) accounts -Healthcare Spending Accounts -Remote & Hybrid Work Environments -Access to free off-site workspaces -Flexible work schedules with approval from management, based on business needs

ADDITIONAL DETAILS

-Applicants must be currently authorized to work in the United States on a full-time basis. -Some travel may be required -Location: Position is available locally in Denver, Co, or remote nationally. -This is a full-time salaried exempt position

SALARY

$45K - $65K Salary DOE

Experience

WHO SHOULD APPLY

-You have a “green-heart” for the cannabis industry -0-2 years of experience working in a Sales Planning, Client Services, or Hiring Operations role. -Staffing or Saas experience is a big plus. -Zendesk experience a plus -Hubspot experience a plus -Strong written and verbal communication skills. Copywriting experience is a big plus! -Basic project coordination skills -Ability to juggle multiple projects at the same time -Focus on providing world-class customer service -Can work independently with minimal supervision -Strong organizational & time management skills -Open to learning new software/platforms -You are not afraid to roll up your sleeves, sweat the details, and get stuff done. You are adept at handling multiple competing priorities and duties in a fast-paced, results-driven, time-critical, rapidly changing environment with minimal daily oversight -You are able to balance the ability to be bold and think about innovative solutions -You learn proactively, always seeking to improve yourself and your knowledge base. -You demonstrate a strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks, and competing influences -You thrive in uncertain, rapidly changing environments – no two days will be the same

Education

College degree in relevant field of study preferred, but not required or equivalent work experience

About Vangst

Vangst is cannabis industry's talent network. Our mission is to help the entire cannabis industry succeed by matching the best cannabis businesses with the best talent on the market.

Since launching in 2016, we've helped over 1,500 cannabis businesses match with great talent, from full-time to temporary, and we're just getting started.

We're aggressively growing our internal team and we'd love to meet you! Check out more about our company and all of our open jobs HERE!




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