Customer Success Associate (Remote)

About the Customer Success Associate Role:

GrowFlow is looking for a Customer Success Associate to own the onboarding and post-sale relationship with GrowFlow’s top customers. Our clients range from cultivators to dispensaries across the US, ranging from multi state operators to vertically integrated enterprises. The Customer Success Associate will be responsible for owning our customer relationships by onboarding and managing customer expectations, as well as driving product adoption based on customer business needs. A successful customer success associate will be obsessed with maintaining strong customer relationships and satisfaction, driving retention, and expansion of Growflow clients. This role will be working closely with the sales, activation, and product teams to represent the customer internally and champion our client’s success once they become customers.

Responsibilities

Objectives & Responsibilities:

Own relationships with accounts - including onboarding, training, and developing solutions.

Responsible for being close with client metrics and overall health of accounts.

Provide world-class onboarding to retain trial customers.

Track user seat utilization & drive engagement.

Ensure retention through building long-term value and deep understanding of the customer strategy.

Conduct client check-ins to develop and deepen customer relationships.

Be the internal champion for the customer by outlining client success metrics with manager and internal stakeholders.

Partner with internal teams to drive continuous improvement on behalf of our customers.

Ability to work fast paced, large volume projects as assigned.

Physical Requirements

No description provided.

Working Environment

Other Details:

We are a fully remote company and this position will be remote. We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this). We offer health benefits, 401k, unlimited time off, charitable matching, and other cool perks. We are offering an annual starting salary of $40,000 - 45,000 USD.

Experience

Skills & Knowledge:

Proven customer service & relationship building ability.

Excellent written and oral communication skills.

At least 2 years in Customer Success or Account Management.

Understanding of metrics and analytical capabilities for advanced problem-solving.

Demonstrated ability to retain customers.

Experience with maintaining CRM (Hubspot preferred).

Experience in cannabis a plus.

Education

No description provided.

About GrowFlow

GrowFlow is a fast-growing compliance, supply chain management, and point-of-sales software company based out of Seattle, Washington. We serve a number of fast-growing cannabis jurisdictions and provide traceability solutions for all license types.




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