Customer Success Associate

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Responsibilities

Objectives & Responsibilities: Works one-on-one with customers, guiding them through the customer journey and fostering a positive connection Ensure retention through building long-term value and deep understanding of the customer strategy Conduct customer check-ins to develop and deepen customer relationships Direct virtual contact with customers via phone, text, email, or meetings through google meet or zoom, to provide help and guidance. Advocates for the business goals of customers, and anticipates how to meet those goals and how they will change over time. Responsible for being close with customer metrics and overall health of accounts Track user seat utilization & drive engagement Be the internal champion for the customer by outlining customer success metrics with manager and internal stakeholders Partner with internal teams to drive continuous product improvement on behalf of our customers Ability to work fast paced, large volume projects as assigned Comfortability working in a startup environment where processes may frequently change, and employees have the ability to drive that change

Physical Requirements

No description provided.

Working Environment

Other Details: We are a fully remote company and this position will be remote We offer health benefits, 401k, unlimited time off, and other cool perks We are offering an annual starting salary of $50,000

If you would like to apply for this opportunity, please do so at: https://www.growflow.com/careers

Experience

Skills & Knowledge: Proven customer service & relationship building ability Excellent written and oral communication skills At least 3 years in Customer Success or Account Management Understanding of metrics and analytical capabilities for advanced problem-solving Demonstrated ability to retain and deescalate customers Experience with maintaining CRM (Hubspot preferred) Experience with online tools such as Google Suite, Slack, Zoom Must have a reliable internet connection, computer with a microphone and webcam Customer Obsessed & Overcommunicating expert Experience in cannabis recommended

Education

No description provided.

Salary

$50.00 - $50.00 / year

About GrowFlow

GrowFlow is a fast-growing compliance, supply chain management, and point-of-sales software company based out of Seattle, Washington. We serve a number of fast-growing cannabis jurisdictions and provide traceability solutions for all license types.




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