A Retail Sales Associate is responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. They are also responsible for properly packaging and labeling products for the retail floor. Individual responsibilities as a Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise, or organizing the selling floor and stock areas.
A Retail Sale Associate must process payments by totaling purchases; processing cash and store or other credit cards. Must also be able to deal with customer refunds courteously and professionally. Maintains a professional attitude with sincerity and enthusiasm reflecting store's commitment to our customer. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Stays current with promotional events and sales.
A Retail Sale Associate must learn and demonstrate the ability to package and label all products for the sales floor. The following list is not mutually exclusive or collectively exhaustive, but is meant to give guidance regarding packaging and labeling duties:
Carts: Properly fill, clean, and package
Flower: Properly weigh, jar, and label appropriately
Edibles: Properly package and/or label appropriately
Prerolls: Properly prepare the flower, setup and fill rolling machine, finish and package
Concentrates: Properly weigh and label appropriately
Key Duties & Responsibilities
To properly educate the customer on the various types of cannabis products available and assist the customer with the purchase of medicine.
To always adhere to the rules put forth by the Maine Office of Marijuana Policy.
To build and maintain a positive relationship with company patients.
To ensure there are no cannabis or tobacco sales to minors.
To ensure Trip Tickets are always filed.
To properly carry out the opening and closing duties.
To properly create categories and items in the POS system.
To be able to create and print display case cards.
Basic understanding of sales principles and customer service practices.
Proficient in verbal and written English language.
Knowledge of customer and market dynamics and requirements.
Solid communication and interpersonal skills.
Ability to read, write and effectively communicate with customers, peers and management.
Telephone and sales etiquette.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.
Customer service focus.
Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
Available to work a variety of hours, which may include early mornings, evenings, and weekends.
Retail Sales Associate Top Skills & Proficiencies
Attention to detail
Written and verbal communication
High school diploma or equivalent; college degree preferred.
Personal and Other Duties & Responsibilities
To actively keep updated with the company’s services and programs.
To develop yourself wherever possible by attending courses, meetings, training events, workshops and seminars, in order to not only develop yourself but also the company.
To demonstrate clear written and verbal communication skills including report writing skills.
To be highly self – motivated and organized.
To ensure effective customer care skills.
A recognition and regard for observing confidentiality.
The capacity to work as part of a team.
An ability to work on own initiative and meet set timescales.
General housekeeping duties.
To display the Company’s core values at all times.
All employees have a responsibility for ensuring they undertake their duties in full accordance with the company policies and procedures.
Equality and Diversity
All employees must ensure equality of opportunity and must not discriminate against learners/employers or potential learners/employers, visitors, colleagues by reason of their age, disability, gender, race, religion or sexual orientation. It is the responsibility of employees to promote equal opportunity and recognition of diversity on behalf of the company throughout the workplace.
Health and Safety
All employees have a legal duty of care to take reasonable care for the health and safety of themselves, and of other persons. All employees have a responsibility to cooperate and report anything that may affect one’s health and safety. No person shall intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety or welfare.
Sustainable Development and Global Citizenship
All employees have a duty of care to promote the seven key themes within the company and to our customers; identity and culture, the natural environment, wealth and poverty, health, climate change, consumption and waste and choices and decisions.
For full information regarding the above, and all other, company’s policies and procedures, please refer to your employee handbook.
This job description is intended to be a general guide to the duties relevant to the post and
should not be seen as an inflexible specification.
Due to the culture and nature of the services provided, job roles and duties may often change in line with the company’s objectives, priorities and contracts. Where a change of job role is necessary, a Manager will discuss the change of role with you, and where necessary you will be given a new job description.
To keep our cashiers and customers as safe as possible we have installed Plexiglas at all POS stations. We provide masks to employees and customers, too. We have installed hand sanitizer dispensers and employ rigorous cleaning standards
Cannabis industry: 1 year (Preferred)