SC Laboratories, listed as one of mg Magazine’s 2019 Top 50 Cannabis Employers, is an analytical laboratory based in Santa Cruz, California, specializing in safety and quality assurance testing for the Cannabis and Hemp industries. We are seeking to add to our collaborative California Customer Service team and at this time are focused on hiring an experienced full-time Account Manager.
Ideal candidates will be eager to learn and grow SC Labs’ market share, strive to exceed expectations, understand the unique needs of clients in the Cannabis/CBD/Hemp industries, and work collaboratively with all divisions to meet company goals.
Schedule: Full-time Monday-Friday from 9:30am-6pm
Pay Rate: To Be Determined, DOE
Prior experience working for a legal cannabis organization, with a focus on Customer Service, is strongly desired.
• Manages a large number of daily calls, with high level of customer interaction, promptly responding to all inquiries in a courteous and efficient manner • Build credibility as a reliable point of contact for all of your client’s testing needs • Consistently represents SC Labs in a professional manner aligned with our image and mission • Encourages the sale of company services at every opportunity, applying exemplary customer relationship skills promoting a superior company image • Provides updated information to customers on services, prices, marketing material and social media integration • Completes onboarding and client service portal training with every account while ensuring full adoption of our processes
• Negotiates pricing and discount with client in their region • Works closely with the Sales team to ensure smooth transition of new clients • Identifies potential red flags and escalates issues in a timely fashion • Manages / Builds designated territories within assigned region o Contacts all clients at regular intervals o Coordinate pickups with our Courier / Sampler team o Works with account billing / collections department o Track client interactions and update client information using CRM o Use all resources available to resolve customer complaints and lab requests • Provides technical support to clients with regards to regulatory testing, lab results and processes • Acts as a liaison between the lab and customer to review results and address any testing concerns • May be assigned additional duties and projects as needed to maintain proper business function of the laboratory
If you are interested in being considered, please send a resume and cover letter to HR@sclabs.com
To be consider for the position, candidates must show demonstrable experience with the following:
• Excellent communication skills • High level of organization and time management • Proven customer support and sales background of at least 3 years • Adapts to change and learns quickly • Ability to think holistically about their region • Encompass strong familiarity and usage of CRM software • Strong attention to client retention
• Must be at least 21 years of age • Must be comfortable working with Cannabis/CBD/Hemp products • A minimum of 1-year prior Customer Service experience is required • Must be able to read, write and speak English • Familiar with Microsoft Office applications, CRM, and Google Suite platform (Docs/Sheets)
Required Education: • Ideal candidate will have a minimum of a two (2) year Associates degree • Bachelor's degree or equivalent combination of education, training and experience is preferred
SC Laboratories, listed as one of mg Magazine’s 2019 Top 50 Cannabis Employers, is an analytical laboratory based in Santa Cruz, California, specializing in safety and quality assurance testing for the Cannabis and Hemp industries.